Privacy Policy

1. What we collect

Your account: email address, password (stored scrambled, never readable by us), first name, time zone, and that you confirmed you're 18 or older and agreed to our rules.

Your progress: the Eras you join, the Steps you finish and when, your starter-pack checklist, badges, and the group you're in.

What you share: messages, photos and reactions in group chats, and anything you send us through the contact form.

Safety records: reports you make, people you block, and any action we take on an account.

Purchases: whether you have Eras Plus and when it renews or ends. Apple or Google handle payment; we never see your card details.

Usage and errors: which screens you open and what you tap (for example, starting an Era or finishing a Step), your device type and operating system, and crash and error reports. This helps us fix problems and see which Eras people enjoy.

Website: if you join a waitlist, submit an Era or apply as an expert, the email and details you enter.

2. What stays on your phone

Daily reminders are scheduled on your phone. Photos you pick or take are only uploaded when you send them. We don't access your contacts, location, microphone or other apps.

3. How we use it

To run Eras: your account, your Steps, matching you with a group, the group chat, badges and Eras Plus.

To keep the community safe: filtering banned words, reviewing reports, and suspending accounts that break the rules.

To improve Eras: understanding which Eras and features work, and fixing bugs and crashes.

To contact you: account emails such as confirming your address or resetting your password, and replies to messages you send us. We won't send marketing emails unless you ask for them, and you can stop them any time.

4. Who can see what

People in your group see your first name, your progress through the Era, and the messages and photos you post there.

Staff who moderate Eras can see reported content and the details needed to act on reports.

We don't sell your personal information, and we don't share it for advertising.

5. Services we use

Supabase hosts our database, accounts and photos, in the United States.

RevenueCat, Apple and Google handle Eras Plus subscriptions.

PostHog receives usage events and error reports, linked to a random ID rather than your name or email.

An email provider sends account and support emails.

Lessons open on the creator's site (for example YouTube), and shopping links open stores such as Amazon. Those sites have their own privacy policies.

Each of these only gets what it needs to do its job for us.

6. How long we keep it

We keep your account information while your account exists.

When you delete your account, we delete your profile, progress and photos. Messages you sent in group chats stay so the conversation still makes sense for others, but your name is removed.

Safety records about rule-breaking may be kept for up to a year to stop the same person coming back. Backups are cleared on a rolling basis.

7. Your choices and rights

Delete your account any time in Profile in the app.

Change your name in Profile. Turn reminders off in your phone's settings.

Ask for a copy of your information, or ask us to correct or delete it, by emailing support@eras.app. We'll reply within 30 days.

Depending on where you live (for example California or the EU), you may have extra rights, such as knowing what we hold about you and objecting to how we use it. Email us to use them.

8. Security

Information is encrypted in transit, and each person can only reach their own data and their own group's chat. No system is perfectly secure, so use a password you don't use elsewhere.

9. Children

Eras is for people 18 and older. We don't knowingly collect information from anyone younger, and we delete accounts we find that belong to them.

10. Changes

If we change this policy in a meaningful way, we'll tell you in the app or by email before it takes effect.

11. Contact

Questions or requests: support@eras.app.